Gift voucher

What is the purpose of the "Gift Voucher" feature?

The "Gift Voucher" feature allows your customers to purchase vouchers for sports or cultural activities listed in your schedule. The recipient can then use this voucher to book their chosen activity via the online booking module.

---

How ​​to activate online sales of gift vouchers?

1. Log in to Yoplanning.pro.

2. Access the "Administration" menu from the dashboard.

3. Navigate to the "Products" section.

4. Click on the "three small dots" menu located at the top right, then edit the product for which you wish to offer a gift voucher.

5. In the "Gift Certificate" section, create the gift certificate by defining:

   • The specific rate,

   • The validity (in number of months),

   • The gift voucher name (by default titled "Gift Voucher"),

   • The number of included uses: leave 1 for a classic gift voucher.

6. In the "Online Sales" section, activate online sales of gift vouchers by checking the dedicated option.

7. Save the changes.

Want to sell multiple tickets at once? Enter a number of included uses greater than 1: the voucher becomes a voucher booklet — a single code, valid for as many uses as there are tickets, sold at the price indicated.

How ​​do customers use gift vouchers?

1. Once the gift voucher is purchased, the customer receives a ticket with a unique code.

2. The recipient of the gift voucher can visit your website to choose and confirm their chosen activity via the online booking module.

3. Just before payment, a dedicated field will appear to enter a promo code. The recipient then enters the unique code received, and the gift voucher amount will be automatically applied.

How ​​to create a manual gift voucher sale?

If you wish to sell a gift voucher directly from your Yoplanning interface, follow these steps:

1. Access the "Commands" section in the main menu.

2. Click on the three small dots in the top right corner to open additional options.

3. Select "Create a blank order".

4. Complete the order with the customer's information (name, email, etc.).

5. Once the blank order has been created, click on "Sell a voucher" to add a gift voucher to this order.

6. Finalize the sale and send the ticket.

Tips and best practices

• Communicate clearly on the terms of use and validity of the gift voucher.

• Regularly update your pricing to ensure it remains consistent with your offerings.

• Keep track of unused gift vouchers via the Vouchers section of the menu. The status Valid, Partially Used, Used or Expired and the "Remaining" counter are displayed for each voucher.

Common Mistakes and Solutions

1. Error: The gift voucher does not appear on the booking website.

   • Solution: Check that the gift voucher is activated in the product settings.

2. Error: The gift voucher code is not recognized

   • Solution: Check that the gift voucher has not expired and that it has not already been used.

Important: If the promo code you set does not work

• Check the promo code settings:

  • Make sure the promo code is based on the order date and not the session date. This ensures compatibility with gift voucher use.

If the problem persists, feel free to adjust your settings or contact Yoplanning support for assistance.