# Customer pick-up point management

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### **What is the "Recovery Points" feature used for?**

The "Pick-up points" feature in Yoplanning.pro allows you to define specific locations where participants of an activity can be picked up. This feature is useful when some members of a group need to be picked up at different locations before joining the main activity. Pick-up points should not be confused with meeting points, which are the locations where the activity takes place.

### **Steps to use the "Recovery Points" feature**

1. **Access Recovery Point Management:**
   * From the Dashboard, go to the **Administration** section.
   * Click on **Resources** to access resource management.
2. **Create a new recovery point:**
   * Click **New** to add a new resource.
   * In the resource type, select **Recovery Point**.
   * Fill in details such as the name of the location, a description, and possibly a time difference from the start of the activity (positive or negative).
3. **Adding recovery points to a session:**
   * When creating or editing a session, you can add the defined recovery points as options.
   * Participants will be able to choose their preferred collection point at the time of registration.

### **Tips for use and best practices**

* **Clarify Locations**: Make sure the description of each pickup point is clear to avoid confusion among participants.
* **Schedule Coordination**: If pick-up points are far apart, adjust schedules so that all participants can arrive at the activity on time.
* **Not to be confused with the meeting point**: The pick-up point is only to pick up participants before the activity. The meeting point is the geolocated location where the activity takes place.

### **Common Problems and Solutions**

* **Error in assigning recovery points**: If participants complain of confusion about their recovery location, check the clarity of the descriptions and clearly communicate the available options.
* **Deadlines not met**: If the deadlines indicated are too tight, re-evaluate the travel time between each pick-up point and the activity.