> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-parametrage/parametrage-produit/definir-les-lieux-de-rendez-vous-dans-yoplanning.pro/gestion-des-points-de-recuperations-client.md). # Customer pick-up point management *** ### **What is the "Recovery Points" feature used for?** The "Pick-up points" feature in Yoplanning.pro allows you to define specific locations where participants of an activity can be picked up. This feature is useful when some members of a group need to be picked up at different locations before joining the main activity. Pick-up points should not be confused with meeting points, which are the locations where the activity takes place. ### **Steps to use the "Recovery Points" feature** 1. **Access Recovery Point Management:** * From the Dashboard, go to the **Administration** section. * Click on **Resources** to access resource management. 2. **Create a new recovery point:** * Click **New** to add a new resource. * In the resource type, select **Recovery Point**. * Fill in details such as the name of the location, a description, and possibly a time difference from the start of the activity (positive or negative). 3. **Adding recovery points to a session:** * When creating or editing a session, you can add the defined recovery points as options. * Participants will be able to choose their preferred collection point at the time of registration. ### **Tips for use and best practices** * **Clarify Locations**: Make sure the description of each pickup point is clear to avoid confusion among participants. * **Schedule Coordination**: If pick-up points are far apart, adjust schedules so that all participants can arrive at the activity on time. * **Not to be confused with the meeting point**: The pick-up point is only to pick up participants before the activity. The meeting point is the geolocated location where the activity takes place. ### **Common Problems and Solutions** * **Error in assigning recovery points**: If participants complain of confusion about their recovery location, check the clarity of the descriptions and clearly communicate the available options. * **Deadlines not met**: If the deadlines indicated are too tight, re-evaluate the travel time between each pick-up point and the activity. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-parametrage/parametrage-produit/definir-les-lieux-de-rendez-vous-dans-yoplanning.pro/gestion-des-points-de-recuperations-client.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.