# Is it possible to set a minimum number of participants for online sales?

### **Introduction**

When an activity requires a minimum number of participants, it can be tempting to impose this requirement when booking online. However, Yoplanning does not allow you to set a minimum number of participants for online sales, in order to avoid blocking registrations and discouraging customers from booking.

However, there is a **simple and effective solution**: inform customers directly in the **product description** and provide for **flexible cancellation management**. In this guide, we explain **how to clearly communicate this condition** and what **best practices to adopt** to ensure a smooth experience for your customers while minimizing cancellations.

### **Tips for implementing this solution**

Indicate in the product description that the activity will only take place with a certain number of participants (e.g., 3 people). If cancellation occurs, offer an alternative date or a full refund.

### Steps to inform customers about the minimum number of participants

**1. Edit the product description**

* Go to **Administration > Products**.
* Select the relevant product and click on **"Edit"**.
* Add a note about the **minimum number of participants required** in the **"Post-booking message"** field of the **"Online sales"** section.
* Save the changes.

**2. Define a refund policy**

* If you use **Stripe**, please note that refunds are **full**, including transaction fees.
* Plan an alternative solution (refund or postponement) in the event of cancellation.

**3. Communicating with customers**

* Inform customers in the **product description** that the activity may be cancelled if the minimum number of participants is not reached.
* Prepare **standard emails or text messages** to offer an **alternative** (date change) or a **refund** in the event of cancellation.

### **Example message for product description:**

```
Cette activité nécessite un minimum de 3 participants pour avoir lieu. Si ce minimum n'est pas atteint, nous proposerons une autre date ou un remboursement intégral. Merci de votre compréhension.
```

### **Conclusion**

Although **Yoplanning** does not allow you to set a minimum number of participants for online sales, **clear and advance communication** with your customers helps avoid misunderstandings and limit cancellations.

By stating this condition directly **in the product description**, implementing a **appropriate refund policy**, and providing **automated communications**, you ensure smooth registration management while providing a transparent and professional experience for your customers.

With these best practices, you can effectively manage your customer expectations and maintain optimal booking rates. **If you need help configuring these options, please contact our support.**

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