Remove a reseller from my team

Feature Description

The “Delete a reseller” functionality allows you to manage the list of your resellers within your team. It helps you maintain an up-to-date list of active resellers and remove those who are no longer part of your network.

Steps to use the feature

1. Go to the "Products" section

   • From the dashboard, click on Administration.

   • From the drop-down menu, select Products.

2. Open the "Resellers" tab

   • In the Products section, click on the Resellers tab.

   • A list of all your resellers is displayed.

3. Remove a reseller

   • Find the retailer you want to remove from the list.

   • Click the Remove button next to the reseller name.

   • Confirm the deletion in the pop-up window that appears.

Warning: Action Not Cancelable

Deleting a reseller is irreversible. If you delete a reseller by mistake, you will need to:

• Re-invite the dealer.

• Reprogram all of the products assigned to it.

Tips for use and best practices

• Check the information before deleting: Make sure the selected retailer is the one you want to delete to avoid any errors.

• Contact the reseller: Before removing a reseller, it is recommended that you contact them to inform them of your decision and explain the reasons for removal.

Common errors and solutions

• Error: The "Delete" button is not visible

  • Solution: Make sure you have the necessary administrative rights to perform this action. If you don't see the "Delete" button, contact your team administrator to obtain the required permissions.