> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-parametrage/communication-client/connecter-votre-domaine-pour-lenvoi-demails.md). # Connect your domain for sending emails By default, all emails sent by Yoplanning to your clients — confirmations, tickets, invoices, reminders — originate from ****. By connecting your domain name, they will originate from **yourdomain.com**. *** ## Why connect your domain? * **Your customers recognize the sender.** The displayed address is yours, not your software's. * **You improve deliverability.** Emails are authenticated in the name of your domain: this is the most effective way to prevent emails from going to spam. See also [Email in spam and delivery problems](/en/faq/faq-generale/email-dans-le-spam-et-probleme-de-delivrance.md). * \*\*You can track your emails one by one: received, opened, or never arrived — from both the History and the order list. No more unverifiable "I haven't received anything" messages. {% hint style="info" %} This feature is **pay-as-you-go**, billed per email sent. See [Pricing and Billing](#pricing-and-billing). {% endhint %} *** ## Prerequisites 1. **A payment method must be configured** in your Yoplanning account (GoCardless, Stripe, etc.). Since this feature is billed on a pay-per-use basis, it cannot be activated without a billing method. 2. **A domain name that belongs to you**, and access to its **DNS configuration** (at your hosting provider or registrar: OVH, Gandi, Ionos, Google Domains, Cloudflare…). 3. **Knowing how to add a DNS record**, or having a service provider who will do it for you. *** ## Connect your domain 1. **Log in to Yoplanning.pro.** 2. Menu **Administration** → **Configuration** → **Team**. 3. Open the **three small dots** menu in the top right corner of the Team page, then **Edit**. 4. Scroll down to the bottom of the **“Emails”** section. 5. Click on **“Connect a domain”**. 6. Enter your **domain name**, then confirm. 7. The window will then display a **list of DNS records**. Copy them and add them to your domain's DNS zone with your hosting provider. 8. **Please wait.** The verification is automatic: activation usually occurs within **a few hours**, sometimes **24 to 48 hours**. You can also force a check by clicking the verification button in the window. 9. Once activated, the window indicates that your emails now leave from ****. {% hint style="warning" %} **Enter the domain name alone, without prefix or email address.** * ✅ `example.com` * ❌ `david@example.com` * ❌ `www.example.com` {% endhint %} {% hint style="info" %} **Yoplanning does not provide support for your DNS zone.** Configuration screens differ from one hosting provider to another: if you are unsure where to paste the records, contact your hosting provider's or registrar's support team, who are familiar with their interface. {% endhint %} *** ## Track sent emails Connecting your domain doesn't just change the sending address: it gives you access to **email tracking**, in two places. ### History > "Emails" tab Menu **History** → tab **“Emails”**. Here you will find the **list of all emails sent**, with for each its **receipt status** and its **read status**: email successfully delivered to the recipient's inbox, and email opened or not. This is the first tool to open when a customer claims to have never received their confirmation or ticket: you can immediately distinguish an email that never arrived from an email that arrived but was never opened. ### Tracking icon in the order list In the **command list**, an **icon** directly indicates the status of communication with the client: * Has an email been **sent** regarding this order? * Has he been **received**? * Has it been **opened**? The same monitoring applies to **payment links** sent to your customers: you can see if the link has arrived and if it has been opened, before sending a reminder. {% hint style="info" %} This tracking is **only available to teams that have connected a domain**. Without a connected domain, the **Emails** tab in the History and the order tracking icons will not appear. {% endhint %} ### Les statuts possibles d'un email Chaque email de l'Historique porte l'un des statuts suivants : | Statut | Signification | | ---------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **En cours d'envoi** | L'email est en cours d'envoi de Yoplanning vers le fournisseur d'email. | | **Envoyé** | L'email a été envoyé au fournisseur d'email et devrait arriver au destinataire. | | **Livraison retardée** | L'email n'a pas pu être transmis au destinataire à cause d'une erreur temporaire (par exemple boîte mail pleine, erreur sur les serveurs d'emails). Il sera délivré prochainement. | | **Délivré** | L'email a bien été remis au destinataire. | | **Marqué comme spam** | Le destinataire a marqué l'email comme étant du spam. L'adresse mail du destinataire pourra être bloquée par notre fournisseur d'email pour éviter de nouveaux envois. | | **Échec (bounced)** | Le serveur d'email a refusé l'envoi. Ce statut est accompagné d'une raison (souvent une boîte mail inexistante). Après plusieurs échecs de livraison, l'adresse mail du destinataire devient bloquée par notre fournisseur d'email. | | **Bloqué** | Plusieurs raisons possibles : l'email est invalide ou n'existe pas, le destinataire a bloqué l'adresse mail d'envoi, ou le destinataire a marqué un email précédent comme étant du spam. Lorsqu'un email est bloqué par le fournisseur d'email, il n'est plus débloqué sauf action manuelle. | | **Erreur** | La syntaxe de l'adresse mail n'est pas valide. Cet email n'a pas été envoyé au fournisseur d'email et n'est pas facturé. | *** ## Pricing and Billing | | | | ----------------------- | --------------------------------------------------------------------------------------------- | | **Price excluding VAT** | **0,0035 € - 0,0056 CAD / email envoyé** | | **Billing Method** | In terms of consumption, this relates to the number of emails actually sent from your domain. | | **Subscription** | None. This is not a subscription option. | Specifically, 10,000 emails sent in a month represent **€35**. This amount is added to your Yoplanning bill, just like [SMS](/en/faq/faq-generale/tarification-des-sms-envoyes-depuis-yoplanning.pro.md) messages. {% hint style="info" %} **Emails sent from `info@yoplanning.com` are never charged.** Only emails sent from your own domain are charged. As long as your domain is not activated—and during a possible [temporary return to sending via Yoplanning](#temporary-return-to-sending-via-yoplanning)—you pay nothing. {% endhint %} *** ## Why not just connect my Gmail or Outlook account? This is the question that comes up most often: since I already have a professional address with Gmail or Outlook, why doesn't Yoplanning use it directly to send my emails? The answer lies in the **volume**. Yoplanning sends a lot of emails: confirmations, tickets, invoices, pre-session reminders, post-activity messages. Standard email inboxes are not designed for this type of email delivery. * **API sending limits are low.** Gmail, Outlook, and similar email services cap the number of emails an external program can send, usually on a daily basis. A busy weekend is enough to reach the limit. * **At best, the sending stops.** Once the limit is reached, no more emails are sent until the next day: your customers receive neither their confirmation nor their ticket. * **At worst, your account is blocked.** An unusual volume of automated sending is a warning sign for these services, which can suspend the account — and you then lose access to your email itself, not just to Yoplanning's sendings. ### And what about the idea that "emails are free"? That's a misconception. **You already pay for your emails**, one way or another: the Google Workspace or Microsoft 365 subscription that hosts your professional address includes a sending quota, and this quota has a cost. Using a professional sending platform, like Yoplanning, provides you with something that a simple connection to your Gmail or Outlook account cannot guarantee: * a **deliverability** that is continuously improved, with authentication of your domain and monitoring of sending reputation; * **continuity of service**: no daily limit reached during peak season, no suspended account, and automatic fallback in case of incident. *** ## What the feature covers — and doesn't cover * **Sending only.** Yoplanning sends emails from your domain, but **does not handle receiving emails**. If a customer replies to your sending address, the reply arrives in the email account associated with that domain at your hosting provider. **Make sure this mailbox exists and is being checked**, otherwise your customers' replies will be lost. * **Receipt and reading, no content analysis.** The tracking indicates whether the email has **arrived** and whether it has been **opened**. It does not detail the recipient's behavior within the email beyond this information. * **The usage rules remain unchanged.** Connecting your domain does not authorize you to send commercial emails from Yoplanning: the restriction to informational and notification emails still applies. For your campaigns, see [Export customer emails](/en/yoplanning-academy/yoplanning-au-quotidien/communication-client/exporter-les-emails-clients.md). *** ## Special cases * **You have a white label.** As soon as one team connects a domain, other teams within the same white label can **reuse that same domain**. Activation is then **immediate**, since the DNS configuration is already in place. * **Advanced white label.** Organizations that already have their own sending configuration applied everywhere are not affected: their emails already leave from their domain. *** ## Temporary return to shipping via Yoplanning In two situations, emails are automatically sent from `info@yoplanning.com`: * **Your DNS configuration has been modified or deleted.** The domain is showing an error in the configuration window. Your emails will continue to be sent — via Yoplanning — while you restore the records. * **Incident on our sending infrastructure.** In the event of a switchover to our backup solution, all emails are temporarily sent via Yoplanning. In both cases, **no email is lost**: only the sending address changes while things return to normal. *** ## Common mistakes and solutions | Symptom | Cause | Solution | | ---------------------------------------------------------------- | ------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------- | | **The domain remains "pending" after 48 hours** | DNS records are not being published, or are being published incorrectly. | Compare the records displayed in Yoplanning character by character with those in your DNS zone. Verify that you have placed them on the correct domain. | | **The domain went into "error" mode even though it was working** | The DNS zone has been modified since | Restore the records provided by Yoplanning, then restart the verification. | | **The domain name was rejected** | You have entered an email address or a `www.` subdomain. | Enter the domain name alone: ​​`example.com`. | | **"Connect a domain" is unavailable** | No billing method is configured. | Configure your payment method, or contact Support. | | **The "Emails" tab does not appear in the History** | The domain is not yet activated | The tab appears once the domain is connected and verified. | | **Your customers respond and you receive nothing** | No inbox exists on the domain. | Email reception does not go through Yoplanning: create or retrieve the mailbox with your email hosting provider. | *** ## Best practices * **Use the domain your customers already know**, that of your website: this is what makes the sender credible. * **Notify the person who manages your DNS** before starting the procedure: the window displays the records once the domain is entered, so you might as well transmit them immediately. * **Send a test email** after activation — a ticket or confirmation to your own address — and check the result in **History > Emails**. * **Never delete the records** set up for Yoplanning during a site redesign or a change of hosting provider, otherwise you risk returning to error. --- # Agent Instructions This documentation is published with GitBook. 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