> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-parametrage/communication-client.md).

# Customer communication

### **Introduction**

Clear and effective communication with your clients is essential to ensure a smooth and professional experience. **Yoplanning.pro** allows you to **manage and personalize your various communication channels**, whether by **email, SMS, or via the information displayed in the booking modules**.

Thanks to these features, you can:

* **Create and modify email and SMS templates** automatically sent to customers.
* **Send your emails from your own domain name** rather than from Yoplanning.
* **Present your general terms and conditions of sale** directly in the booking module.
* **Manage addresses and locations shared with clients** to ensure accurate information.

In this guide, we explain **how to personalize and optimize your communications** to ensure better interaction with your customers.

## [Email Templates](/en/yoplanning-academy/yoplanning-parametrage/communication-client/guide-pour-modifier-les-modeles-demails-sur-yoplanning.md)

Create and modify email templates that are sent by Yoplanning to the end customer.

## [SMS Templates](/en/yoplanning-academy/yoplanning-parametrage/communication-client/guide-pour-modifier-les-modeles-sms-sur-yoplanning.md)

Create and modify SMS templates that are sent by Yoplanning to the end customer.

## [Connect your domain for sending emails](/en/yoplanning-academy/yoplanning-parametrage/communication-client/connecter-votre-domaine-pour-lenvoi-demails.md)

Send your emails from your own domain instead of `info@yoplanning.com`, and track each email to see if it has been received and opened. This is a paid feature, charged per email sent.

## [General Terms and Conditions of Sale](/en/yoplanning-academy/yoplanning-parametrage/communication-client/inserez-vos-conditions-generales-de-vente-dans-yoplanning.pro.md)

Display your general terms and conditions of sale in your booking modules.

## [Edit the addresses distributed to clients.](/en/yoplanning-academy/yoplanning-parametrage/communication-client/modifier-ladresse-de-votre-structure.md)

Managing the premises and address of the structure in general.

### **Conclusion**

Effective management of **communication channels** allows you to **offer a seamless and professional customer experience**. By personalizing your **emails, SMS messages, and displayed information**, you ensure **clear transmission of essential information** and strengthen customer trust.

Remember to **regularly update your communication templates** and **verify the accuracy of the information disseminated** to avoid any confusion. Well-optimized communication contributes to **greater customer satisfaction and more efficient booking management**.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-parametrage/communication-client.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.