# Customer communication

### **Introduction**

Clear and effective communication with your customers is essential to ensure a smooth and professional experience. **Yoplanning.pro** allows you to **manage and personalize your various communication channels**, whether via **email, SMS, or via the information displayed in the booking modules**.

With these features you can:

* **Create and modify email and SMS templates** automatically sent to customers.
* **Present your general terms and conditions of sale** directly in the reservation module.
* **Manage addresses and locations distributed to customers** to ensure accurate information.

In this guide, we explain **how to personalize and optimize your communications** to ensure better interaction with your customers.

## [Email Templates](/en/yoplanning-academy/yoplanning-parametrage/communication-client/guide-pour-modifier-les-modeles-demails-sur-yoplanning.md)

Create and modify email templates that are sent by Yoplanning to the end customer.

## [SMS Templates](/en/yoplanning-academy/yoplanning-parametrage/communication-client/guide-pour-modifier-les-modeles-sms-sur-yoplanning.md)

Create and modify SMS templates that are sent by Yoplanning to the end customer.

## [General conditions of sale](/en/yoplanning-academy/yoplanning-parametrage/communication-client/inserez-vos-conditions-generales-de-vente-dans-yoplanning.pro.md)

Present your general conditions of sale in your reservation modules.

## [Modify the addresses distributed to customers.](/en/yoplanning-academy/yoplanning-parametrage/communication-client/modifier-ladresse-de-votre-structure.md)

Manage the locations and address of the structure in general.

### **Conclusion**

Properly managing your communication channels allows you to deliver a seamless and professional customer experience. By personalizing your emails, text messages, and displayed information, you ensure clear communication of essential information and build customer trust.

Remember to **regularly update your communication templates** and **check the accuracy of the information provided** to avoid any confusion. Well-optimized communication contributes to **better customer satisfaction and more efficient management of your bookings**.


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