> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-parametrage/communication-client.md).

# Customer communication

### **Introduction**

Clear and effective communication with your customers is essential to ensure a smooth and professional experience. **Yoplanning.pro** allows you to **manage and personalize your various communication channels**, whether via **email, SMS, or via the information displayed in the booking modules**.

With these features you can:

* **Create and modify email and SMS templates** automatically sent to customers.
* **Present your general terms and conditions of sale** directly in the reservation module.
* **Manage addresses and locations distributed to customers** to ensure accurate information.

In this guide, we explain **how to personalize and optimize your communications** to ensure better interaction with your customers.

## [Email Templates](/en/yoplanning-academy/yoplanning-parametrage/communication-client/guide-pour-modifier-les-modeles-demails-sur-yoplanning.md)

Create and modify email templates that are sent by Yoplanning to the end customer.

## [SMS Templates](/en/yoplanning-academy/yoplanning-parametrage/communication-client/guide-pour-modifier-les-modeles-sms-sur-yoplanning.md)

Create and modify SMS templates that are sent by Yoplanning to the end customer.

## [General conditions of sale](/en/yoplanning-academy/yoplanning-parametrage/communication-client/inserez-vos-conditions-generales-de-vente-dans-yoplanning.pro.md)

Present your general conditions of sale in your reservation modules.

## [Modify the addresses distributed to customers.](/en/yoplanning-academy/yoplanning-parametrage/communication-client/modifier-ladresse-de-votre-structure.md)

Manage the locations and address of the structure in general.

### **Conclusion**

Properly managing your communication channels allows you to deliver a seamless and professional customer experience. By personalizing your emails, text messages, and displayed information, you ensure clear communication of essential information and build customer trust.

Remember to **regularly update your communication templates** and **check the accuracy of the information provided** to avoid any confusion. Well-optimized communication contributes to **better customer satisfaction and more efficient management of your bookings**.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-parametrage/communication-client.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.