User guide for setting up the Stripe payment terminal

What is the functionality for setting up the Stripe payment terminal used for?

The Stripe terminal allows you to take payments at the counter or anywhere on the ground, as long as you have a connection with your phone. It is particularly useful for sporting or cultural activities requiring on-the-go transactions.

Steps to use the Stripe payment terminal setup feature

1. Order the Stripe terminal

   • Go to Stripe Terminal WisePad 3 and place an order for the recommended model.

2. Receive the terminal

   • Once you receive the terminal, prepare it for configuration.

3. Contact the Yoplanning team

   • Contact our support team to request connection of your device. You can reach us via the "Support" tab in your Yoplanning dashboard or by email.

4. Configure the terminal

   • Follow the instructions provided by our team to connect your device to your Stripe account. This step includes installing the Yoplanning application on your phone (Android/iOS) and connecting Bluetooth to the terminal.

Tips for use and best practices

• Ensure a good connection: Verify that your phone is properly connected to the Internet before attempting transactions with the terminal.

• Test before use: Perform a few test transactions to make sure everything is working properly before using it in the field.

• Staff Training: Train your staff on the use of the terminal to avoid errors during live transactions.

Common errors and solutions

• Bluetooth connection problem

  • Solution: Check that the terminal is turned on and that Bluetooth is activated on your phone. If the problem persists, try restarting both devices.

• Transaction Failed

  • Solution: Make sure you have a stable internet connection. Also check that the card details are entered correctly and that the card is valid.

• Terminal not detected by the Yoplanning application

  • Solution: Make sure that the terminal is compatible with your version of the Yoplanning application. Update the app if necessary and start the login process again. Permissions problem

  • Solution: Make sure you have authorized access to Bluetooth and location on the Yoplanning application when requested.

By following these steps and tips, you will be able to easily set up and use the Stripe payment terminal with Yoplanning to facilitate transactions at the counter or on the go. For any additional questions, our support team is at your disposal.