> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-au-quotidien/paiement-et-transactions-sur-yoplanning/comment-effectuer-un-remboursement.md).

# Make a refund with Yoplanning

**Introduction**

Refunding an order is a key step in transaction management and customer satisfaction. With **Yoplanning**, you can easily make a refund, whether **automatic** via an online payment platform (Stripe, Adyen, Payline) or **manual** for offline payments.

**Steps to Make a Refund**

1. **Access the Concerned Order**:
   * From the left menu, navigate to the “Orders” section.
   * Find and select the order for which a refund should be issued.
2. **Initiate the Refund Process**:
   * Under the “Add Payment” button, click the “Refund” link.
3. **Choice of Refund Type**:
   * Choose between manual or automatic refund.
     * **Automatic Refund**: Available for payments made via online payment system (Payline, Stripe, Adyen).
     * **Manual Refund**: For payments not covered by the automatic system.
4. **Entering the Refund Amount**:
   * Determine the amount to be refunded. It is not necessary to refund the entire original payment.
5. **Finalization of Refund**:
   * For automatic reimbursement, Yoplanning transmits the order directly to the payment platform.
   * For a manual refund, perform the actual refund action outside of Yoplanning, and note the transaction in the Yoplanning cash register.

**Tips for Use and Best Practices**

* **Verification**: Before proceeding with the refund, ensure the validity of the refund request.
* **Accuracy**: Enter the exact amount to avoid accounting imbalances.
* **Value Date**: When manually refunding, please indicate the correct date for the transaction to facilitate tracking.

**Common Problems and Solutions**

* **Problem: Amount Error** **Solution:** Make sure the amount entered matches the refund intent.
* **Problem: Selecting the Wrong Refund Type** **Solution:** Please check the original payment type before choosing the refund method.
* **Synchronization Issues with Payment Platforms** **Solution:** In case of automatic reimbursement, check the connection between Yoplanning and the payment platform.

### To go further. Some additional articles on different scenarios:

How should things be entered to be compliant from an accounting point of view?

* [Refund of the entire order.](/en/yoplanning-academy/yoplanning-au-quotidien/paiement-et-transactions-sur-yoplanning/comment-effectuer-un-remboursement/remboursement-total-dune-commande.md)
* [Partial refund.](/en/yoplanning-academy/yoplanning-au-quotidien/paiement-et-transactions-sur-yoplanning/comment-effectuer-un-remboursement/remboursement-partiel-dune-commande.md)
* [Refund of an order validated in invoice.](/en/yoplanning-academy/yoplanning-au-quotidien/paiement-et-transactions-sur-yoplanning/comment-effectuer-un-remboursement/remboursement-dune-commande-validee-en-facture.md)


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