> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-au-quotidien/modules-complementaires/utilisation-du-module-ffv-federation-francaise-de-voile.md). # Using the FFV (French Sailing Federation) module The **FFV** module automates license verification and subscription directly from the **Yoplanning.pro** interface. It allows your clients to check the status of their current license in real time and facilitates the acquisition of new licenses (such as the Sailing Passport) during the booking process. *** ### Accessing and using the FFV functionality #### Customer side: In the booking module The module integrates seamlessly into your customers' purchasing journey on your website or your dedicated **booking module**. 1. The customer selects their activity and arrives at the options stage. 2. When he chooses an option of type "FFV Licence", a verification button appears. 3. The customer can then query the **French Sailing Federation** database to find out if they need to purchase a new license. 4. The system indicates whether a valid license already exists. 5. After payment, the customer receives two emails: * The standard order confirmation. * A specific **FFV** email containing a link to fill in the information required to obtain the final license. #### On the operator's side: In the Back Office You can track the license status of your participants directly from your administration interface. 1. Go to the **Sessions** section of the main menu. 2. Check your list of participants. 3. An **FFV** logo is visible next to the customer's name: it turns **green** as soon as the license is officially valid and the form has been completed. *** ### Counter License Management If you make a direct sale without going through the customer booking module, you cannot check the license status beforehand in the order form, but you can finalize the procedure manually. #### Check a license at the counter To check if a customer already has an active license before selling them a product: 1. Go to the **Administration** menu and then **Booking Module** on the left. 2. Use this interface (identical to the one used by clients) to test the client's eligibility in real time. #### Finalize a license sold manually If you have manually added a license option to an order in the back office: 1. Go to the **Commands** section. 2. Click on the **Articles** tab at the top of the page. 3. Locate the line corresponding to the license. 4. Click on the **"three small dots"** menu to the right of the line. 5. Select the option to access the form that the customer must complete for the license to be effective. *** ### Usage tips and best practices * **Mandatory data**: For querying the **FFV** database to work, ensure that the customer's record includes: **Last Name**, **First Name**, **Date of Birth** and **Gender** (male or female). * **Customer Follow-up**: If a customer has not received their completion link, go to their **Order**, click on the **"three dots"** menu in the top right corner and choose **"Send by email"**. This will resend the order and the specific license email. * **Installation**: This guide concerns usage. If the module is not yet active on your account, see [our article on installing the FFV module](/en/yoplanning-academy/yoplanning-parametrage/gestion-des-options-ressources-materielles-et-immaterielles/procedure-de-connexion-a-la-federation-francaise-de-voile-ffv.md). *** ### Common mistakes and solutions #### The FFV logo does not turn green * **Cause**: The customer has paid for their license but has not yet completed the additional form via the link received by email. * **Solution**: Invite the customer to check their emails or fill out the form with them via the **Items** tab of the order (three dots menu). #### Unable to verify license (Incomplete data) * **Cause**: A key piece of information is missing from the customer record. * **Solution**: Check that the name, surname, date of birth and gender are correctly entered in your **Team** customer file. #### The customer already has a license, but the system cannot find it. * **Cause**: Often a typo in the name or an error in the date of birth. * **Solution**: Verify the accuracy of the information entered against the customer's identity document. --- # Agent Instructions This documentation is published with GitBook. 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