Using the FFV (French Sailing Federation) module

The FFV module automates license verification and subscription directly from the Yoplanning.pro interface. It allows your clients to check the status of their current license in real time and facilitates the acquisition of new licenses (such as the Sailing Passport) during the booking process.

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Accessing and using the FFV functionality

Customer side: In the booking module

The module integrates seamlessly into your customers' purchasing journey on your website or your dedicated booking module.

1. The customer selects their activity and arrives at the options stage.

2. When he chooses an option of type "FFV Licence", a verification button appears.

3. The customer can then query the French Sailing Federation database to find out if they need to purchase a new license.

4. The system indicates whether a valid license already exists.

5. After payment, the customer receives two emails:

   • The standard order confirmation.

   • A specific FFV email containing a link to fill in the information required to obtain the final license.

On the operator's side: In the Back Office

You can track the license status of your participants directly from your administration interface.

1. Go to the Sessions section of the main menu.

2. Check your list of participants.

3. An FFV logo is visible next to the customer's name: it turns green as soon as the license is officially valid and the form has been completed.

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Counter License Management

If you make a direct sale without going through the customer booking module, you cannot check the license status beforehand in the order form, but you can finalize the procedure manually.

Check a license at the counter

To check if a customer already has an active license before selling them a product:

1. Go to the Administration menu and then Booking Module on the left.

2. Use this interface (identical to the one used by clients) to test the client's eligibility in real time.

Finalize a license sold manually

If you have manually added a license option to an order in the back office:

1. Go to the Commands section.

2. Click on the Articles tab at the top of the page.

3. Locate the line corresponding to the license.

4. Click on the "three small dots" menu to the right of the line.

5. Select the option to access the form that the customer must complete for the license to be effective.

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Usage tips and best practices

• Mandatory data: For querying the FFV database to work, ensure that the customer's record includes: Last Name, First Name, Date of Birth and Gender (male or female).

• Customer Follow-up: If a customer has not received their completion link, go to their Order, click on the "three dots" menu in the top right corner and choose "Send by email". This will resend the order and the specific license email.

• Installation: This guide concerns usage. If the module is not yet active on your account, see our article on installing the FFV module.

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Common mistakes and solutions

The FFV logo does not turn green

• Cause: The customer has paid for their license but has not yet completed the additional form via the link received by email.

• Solution: Invite the customer to check their emails or fill out the form with them via the Items tab of the order (three dots menu).

Unable to verify license (Incomplete data)

• Cause: A key piece of information is missing from the customer record.

• Solution: Check that the name, surname, date of birth and gender are correctly entered in your Team customer file.

The customer already has a license, but the system cannot find it.

• Cause: Often a typo in the name or an error in the date of birth.

• Solution: Verify the accuracy of the information entered against the customer's identity document.