Split a participant registered in a group

Feature Description

The split participant functionality allows you to differentiate a participant from a group initially registered as a single entity. This feature is useful when you need to register this participant in a different session or when you want to obtain separate information for each participant in the group.

Steps to use the feature

1. Access the order:

   • In the main menu, go to the "Commands" section.

   • Identify the order containing the participant group to split.

   • Click “View Order” to open the order details.

2. Open the advanced features menu:

   • At the top right of the command window, click on the menu represented by three small dots.

   • Select the “Participant Data” option from the drop-down menu.

3. Modify participant data:

   • In the “Participant Data” section you will see the list of registered participants.

   • Enter a new first and last name for the participant you want to separate from the group.

   • Repeat this step for each participant to be differentiated, if necessary.

4. Save changes:

   • Once you have made the changes, click the save button to save the new information.

5. Manage individualized participants:

   • You will now have distinct individuals in the session that you can modify or switch sessions to if necessary.

Tips for use and best practices

• Checking Information: Make sure you have the correct information for each participant before splitting them.

• Session Management: Use this feature to easily reassign participants to different sessions as needed.

Common problems and solutions

• Saving error: If you encounter an error while saving, verify that all required fields are completed and the information is valid.

• Participant not visible: If the split participant does not appear in the session, refresh the page or verify that the changes have been saved.

• Access Issues: If you don't see the "Participant Data" option, make sure you have the necessary access rights to do this.

Note:

The URL of the tab that opened for you to view or edit participant names is a public URL. This means that you can have your customers do it by simply sending them this link by any means at your disposal.