> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-au-quotidien/communication-client/envoyer-un-rappel-automatique-au-client-avant-sa-session-via-yoplanning.md).

# Send an automatic reminder to the client before the activity

#### Introduction

Sending automatic reminders to customers before their session is a key feature to improve the customer experience and ensure good activity management. Yoplanning makes it easy to set up the sending of these reminders. Follow the steps below to configure and send automatic reminders.

#### Set up Automatic Reminder Sending

1. **Access the Product Sheet**: Start by opening the sheet of the product concerned. The product here refers to the activity or session for which you want to send a reminder.
2. **Navigate to Participant Section**: In the product sheet, locate and navigate to the "Participant" section. This is where you will configure the reminder settings.
3. **Set Reminder**: In the Participant section, you will find the options to set the sending of automatic reminders. Configure the settings according to your needs, such as the delay before the session to send the reminder, [the content of the message this setting here.](/en/yoplanning-academy/yoplanning-parametrage/communication-client/guide-pour-modifier-les-modeles-demails-sur-yoplanning.md)

*<mark style="background-color:green;">Please note that for internships, clients will receive a reminder only for the first session of the internship.</mark>*

#### Usage Tips and Best Practices

* **Anticipation**: Set the reminder to be sent far enough in advance to allow customers to plan ahead, but close enough to the date that they will remember their session.
* **Clarity of Message**: Make sure the reminder contains all necessary information (time, location, possible preparations) in a clear and concise manner.

#### Common Mistakes and Solutions

* **Not Receiving Reminders**: If customers report not receiving reminders, check your auto-send settings and ensure that customer email addresses are correct and up to date.
* **Incorrect or Incomplete Messages**: Review the content of reminders regularly to ensure they are still relevant and complete.

### [See specific provisions for sending a reminder by SMS](/en/yoplanning-academy/yoplanning-au-quotidien/communication-client/envoyer-un-rappel-automatique-au-client-avant-sa-session-via-yoplanning/envoi-dun-rappel-par-sms.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-au-quotidien/communication-client/envoyer-un-rappel-automatique-au-client-avant-sa-session-via-yoplanning.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.