> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/yoplanning-academy/yoplanning-au-quotidien/communication-client/envoyer-un-message-post-activite.md).

# Send an automatic message after the activity

### **Send a Message After the Service**

### **Send a Message After the Service**

The "Send Post-Activity Message" feature in Yoplanning.pro is designed to automate sending messages to customers after an activity is completed. It's a valuable tool for collecting feedback, offering thanks, or sharing useful information post-activity.

### Steps to use this Feature

**1. Enable auto-send in the product**

* Go to the **"Products"** section in the left menu under **"Administration".**
* Select the product for which you want to enable post-activity sending and then click on "Edit"
* Enter the **"Participants"** section and activate the **"Automatic sending of post-activity message"** option.

**2. Define the content of the message**

* Go to the **"Configuration"** menu.
* Click on **"Emails"** to access email template management.
* **Create or modify** an email template dedicated to post-activity sending.

### Usage Tips and Best Practices

* **Content Personalization**: Ensure message content is relevant to all experiences
* **Message Clarity**: Write a clear and concise message to encourage feedback.
* **Response Tracking**: Set up a system to track and respond to feedback received after sending these messages. Note that if you don't want to use a platform like TripAdvisor, you can do this simply with a Google form.

### Common Problems and Solutions

* **Problem: Message Not Received by Customer** **Solution:** Check if the customer's email address is correct in the database and make sure the message is not in the customer's spam folder.
* **Problem: Inappropriate Message Content** **Solution:** Review the email template used for post-activity sending and adjust the content as needed.


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