# Support (Contact Us)

## User Guide: Advice on Procedures for Using Yoplanning Support

### **Introduction to the Feature**

This guide aims to provide effective advice on using Yoplanning's support, which is available exclusively via email. If necessary, you can also schedule a video conference.

### **Access to Support**

#### <mark style="background-color:green;">EMAIL</mark> <mark style="background-color:green;">**: <support@yoplanning.com>**</mark>

### To write to Yoplanning support:

1. **Use your login email**: When contacting support, make sure to use the email address associated with your Yoplanning account.
2. **Include specific references**: When contacting us, please include clear information such as the order ID (REF), a staff member's email address, or a customer's email address. Support has access to your account and will be able to quickly locate your request.
3. **Avoid screenshots**: Screenshots are generally not necessary and do not provide additional relevant information.
4. **Use videos for complex problems**: If your problem is difficult to explain in writing, you can record your screen and describe your problem verbally. Use [Loom](https://loom.com) for this. There is a free version you can use on your computer.

### **Usage Tips and Best Practices**

* **Be specific in your request**: Provide specific details to help support quickly understand your issue.
* **Respond if necessary**: If you haven't received a response within 48 hours, don't hesitate to contact support again. They strive to be responsive, but omissions or errors can occur.

### **Troubleshooting Common Problems**

* **No response from support**: If you have not received a response after 48 hours, send a follow-up email to draw attention to your request.
* **Communication Issues**: Please ensure the email address used to contact support is the same as the one on your Yoplanning account. This will avoid any confusion or delays in handling your request.

### Two types of appointment possible

<mark style="background-color:green;">Appointments for support, training, and using Yoplanning.</mark> If you have any technical issues that you can't resolve through our email or chat, please schedule an appointment using the link below.

### [Click HERE to make an appointment with TARA.](https://booking.yoplanning.pro/97197f7e-478f-4cfb-8105-eb6dee1e1ecf/product/95e2e2a5-5faf-4fc2-8744-583497a6809c)

***

<mark style="background-color:orange;">Partner (API) or accounting appointment.</mark> Do you want more details on how accounting works? If you are an accounting firm, a partner, or looking for technical information about APIs, support has asked you to schedule an appointment with Level 2 technical support. In all these cases, you can schedule an appointment using the link below.

### [Click here to book an appointment with David](https://calendar.app.google/cBQwcEZ6GSnUn3ny5)


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