> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/faq/faq-generale/pourquoi-certaines-commandes-ne-se-transforment-pas-en-facture.md).

# Why do some orders not turn into invoices?

### Here are the criteria that suspend the automatic validation of an order:

**1. Order linked to a reseller**

* If an order is associated with a reseller, validation cannot be done automatically. The invoice must be validated manually by the operator.

**2. Order balance zero**

* If the order balance is zero, the creation of an invoice is not necessary. In this case, the order will not be transformed into a final invoice.

**3. Absence of participants**

* If the order includes services where a participant has been marked absent, Yoplanning cannot guess what action the operator wants to take: cancel, refund or invoice anyway. The invoice validation is therefore manual to allow this decision.

**4. Missing accounting information**

* If essential accounting information is missing from the order, automatic validation will fail. This may concern:
  * The absence of an accounting account on a product.
  * The absence of an accounting account on a resource.
  * A problem with the accounting accounts associated with taxes.

In this specific case, a warning email is sent to the operator to indicate the problem to be resolved.

### Good practices

* **Regular manual check**: Even if automatic validation is enabled, it is advisable to regularly check (at least once a week) pending orders to avoid accounting errors or omissions. [https://github.com/Vaka-team/gitbook\_yoplanning\_doc/blob/main/english/yoplanning-academie/yoplanning-au-quotidien/manipulation-et-gestion-des-commandes-dans-yoplanning/monitoring-of-sales-and-cash-collections/weekly-check-of-the-validation-of-orders-in-final-invoice.md](https://github.com/Vaka-team/gitbook_yoplanning_doc/blob/main/english/yoplanning-academie/yoplanning-au-quotidien/manipulation-et-gestion-des-commandes-dans-yoplanning/monitoring-of-sales-and-cash-collections/weekly-check-of-the-validation-of-orders-in-final-invoice.md "mention")

### Troubleshooting

* **Missing Accounting Information**: Verify that all products, resources, and taxes have accounting accounts assigned. If not, complete the missing information in the product or resource configuration settings.
* **Absent Attendees**: Make a decision on what actions to take for services with absent attendees (cancel, refund or invoice).
* **Resellers**: Manually validate orders associated with resellers.


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