My session has disappeared from my schedule, what should I do?

Rest assured: your sessions cannot disappear. Even after a mishandling, they remain in your schedule. If you no longer see them, it is almost always due to an active filter that is hiding them.

Filters: culprit number 1 of “disappearances”

The display of your sessions depends on the filters you have activated. For example:

• If you have the "hide unassigned sessions" filter enabled and drag a session to the Unassigned row, it will instantly disappear from view on the next refresh... but it will still be there, just hidden.

• Other filters can hide your sessions based on status, team, or activity type.

How to check?

1. At the top right of your schedule, click on the small gear to open the display settings.

2. Make sure the active filters match what you want to see.

3. Temporarily disable all filters to check if your session reappears.

Trick

If a session "disappears" right after dragging and dropping, immediately consider active filters before concluding that it has been deleted.