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Réserver à nouveau (Rebooking)

What is the purpose of this feature?

The "Rebook" feature allows staff to quickly create a new private lesson for a client from a completed session. It simplifies follow-up and retention of regular clients by automatically generating a new, identical session and an order with a payment link.

How do I use the "Rebook" feature?

Detailed steps

  1. Access your schedule

  2. Select a completed session

    • Click on a private lesson whose date has passed.

    • The “Book again” button appears only for completed sessions.

  3. Click on “Book again”

    • A window opens, displaying the next 6 days available to copy the session into a new session.

  4. Choose the desired day

    • Select one or more days of the coming week (up to D+6).

    • The system automatically checks your availability in the schedule.

  5. Automatic validation

    • A new session is created on the chosen date, at the same times and with the same product and the same client.

    • An order and a payment link are immediately sent to the customer by email.

Best practices and usage tips

  • Use this feature right after the end of a lesson to maintain continuity with your client.

  • Check that your schedule is up to date to avoid availability conflicts.

  • If you need to change the schedule, contact an administrator before creating the new session.

Important limitations and rules

  • The "Book again" button is only visible on a past session.

  • It is not possible to change the schedule via this action.

  • The operation will fail if the necessary staff or resources are unavailable on the selected date.

  • All staff members can use this feature, without any particular restrictions.

Common problems and solutions

Issue
Probable cause
Solution

The button does not appear

The session is still to come

Wait for the session to actually end

Unavailability message

The staff is already scheduled for another activity.

Choose another day or contact the administrator

The customer does not receive the email

Incorrect address or spam filter

Check the customer's email address in their profile

Quick summary

Rebook = 1 click to create the same lesson another day. ➡️ Saves time, ensures continuity of service, and allows for automatic payment.

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