> For the complete documentation index, see [llms.txt](https://docs.yoplanning.support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yoplanning.support/en/faq.md).

# FAQ

- [General FAQ](https://docs.yoplanning.support/en/faq/faq-generale.md)
- [Understanding Totals in a Different Dates Reference System on Yoplanning.pro](https://docs.yoplanning.support/en/faq/faq-generale/comprendre-les-totaux-dans-un-referentiel-de-dates-differentes-sur-yoplanning.pro.md)
- [Automatic discount or reduction from a reseller](https://docs.yoplanning.support/en/faq/faq-generale/discount-ou-reduction-automatique-sur-un-revendeur.md)
- [Using the statistical dashboard on Yoplanning.pro](https://docs.yoplanning.support/en/faq/faq-generale/explication-des-chiffres-du-tableau-de-bord-statistiques-sur-yoplanning.pro.md)
- [Find your Team ID on Yoplanning.pro](https://docs.yoplanning.support/en/faq/faq-generale/trouvez-votre-id-de-team-sur-yoplanning.pro.md)
- [Pricing for SMS messages sent from Yoplanning.pro](https://docs.yoplanning.support/en/faq/faq-generale/tarification-des-sms-envoyes-depuis-yoplanning.pro.md)
- [Find my Yoplanning invoices](https://docs.yoplanning.support/en/faq/faq-generale/recuperation-de-factures-dans-yoplanning.md)
- [Staff Notification of Session Assignments](https://docs.yoplanning.support/en/faq/faq-generale/notification-des-staffs-sur-les-affectations-de-session.md)
- [Staff Management](https://docs.yoplanning.support/en/faq/faq-generale/gestion-des-staffs.md)
- [FAQ: Tax Issues on Orders, Quotes or Invoices](https://docs.yoplanning.support/en/faq/faq-generale/faq-problemes-de-taxes-sur-les-commandes-devis-ou-factures.md)
- [Email in spam and delivery problem](https://docs.yoplanning.support/en/faq/faq-generale/email-dans-le-spam-et-probleme-de-delivrance.md)
- [3D Secure from the Merchant's Perspective](https://docs.yoplanning.support/en/faq/faq-generale/3d-secure-du-point-de-vue-du-commercant.md)
- [Examples of sites using Yoplanning](https://docs.yoplanning.support/en/faq/faq-generale/exemples-de-sites-utilisant-yoplanning.md)
- [Why can't I see all the staff on the schedule?](https://docs.yoplanning.support/en/faq/faq-generale/pourquoi-je-ne-vois-pas-tous-les-staffs-sur-le-planning.md)
- [Why can't I send a confirmation email?](https://docs.yoplanning.support/en/faq/faq-generale/pourquoi-ne-puis-je-pas-envoyer-de-mail-de-confirmation.md)
- [Why are the sessions on my schedule faded?](https://docs.yoplanning.support/en/faq/faq-generale/pourquoi-les-sessions-sur-mon-planning-sont-elles-estompees.md)
- [Why do sessions disappear when I create them as 'unassigned'?](https://docs.yoplanning.support/en/faq/faq-generale/pourquoi-les-sessions-disparaissent-elles-lorsque-je-les-cree-en-non-assigne.md)
- [How can I ensure that the "unassigned" line is empty for the next day?](https://docs.yoplanning.support/en/faq/faq-generale/comment-massurer-que-la-ligne-non-assignee-soit-vide-pour-le-lendemain.md)
- [Why are the first and last names duplicated and I don't have the phone number in the participants?](https://docs.yoplanning.support/en/faq/faq-generale/pourquoi-le-nom-et-prenom-sont-en-double-et-je-nai-pas-le-telephone-dans-les-participants.md)
- [Why do some orders not turn into invoices?](https://docs.yoplanning.support/en/faq/faq-generale/pourquoi-certaines-commandes-ne-se-transforment-pas-en-facture.md)
- [What is ResaOne?](https://docs.yoplanning.support/en/faq/faq-generale/quest-ce-que-resaone.md)
- [How to reconcile reseller orders?](https://docs.yoplanning.support/en/faq/faq-generale/comment-faire-le-pointage-des-commandes-revendeurs.md)
- [FAQ: Creating a booking module for business introducers with a payment link.](https://docs.yoplanning.support/en/faq/faq-generale/faq-creer-un-module-de-reservation-pour-apporteur-daffaires-avec-un-lien-de-paiement..md)
- [Can I withhold fees paid to my staff?](https://docs.yoplanning.support/en/faq/faq-generale/puis-je-faire-une-retenue-sur-les-honoraires-verses-a-mon-staff.md)
- [FAQ: Why are automatic resources not visible in a command?](https://docs.yoplanning.support/en/faq/faq-generale/faq-pourquoi-les-ressources-automatiques-ne-sont-pas-visibles-dans-une-commande.md)
- [Minimum number of participants required for booking: why is it not possible?](https://docs.yoplanning.support/en/faq/faq-generale/minimum-de-participants-a-la-reservation-pourquoi-ce-nest-pas-possible.md)
- [Why Yoplanning doesn't offer manual payment validation after booking](https://docs.yoplanning.support/en/faq/faq-generale/pourquoi-yoplanning-ne-propose-pas-de-validation-manuelle-du-paiement-apres-reservation.md)
- [How to change the time of repeated sessions on Yoplanning?](https://docs.yoplanning.support/en/faq/faq-generale/comment-modifier-lheure-des-sessions-repetees-sur-yoplanning.md)
- [My session has disappeared from my schedule, what should I do?](https://docs.yoplanning.support/en/faq/faq-generale/ma-session-a-disparu-de-mon-planning-que-faire.md)
- [FAQ: Staff Priority Order with AI Planning (Potential Staff)](https://docs.yoplanning.support/en/faq/faq-generale/faq-ordre-de-priorite-des-staffs-avec-le-planning-ia-staffs-potentiels.md)
- [FAQ: Making a Reservation from the Back Office – Modifying Quantity and Availability](https://docs.yoplanning.support/en/faq/faq-generale/faq-prise-de-reservation-depuis-le-back-office-modification-de-quantite-et-disponibilites.md)
- [Yoplanning Connectivity & Integrations](https://docs.yoplanning.support/en/faq/faq-generale/connectivite-and-integrations-de-yoplanning.md)
- [Why doesn't Yoplanning include invoicing?](https://docs.yoplanning.support/en/faq/faq-generale/pourquoi-yoplanning-nintegre-pas-la-facturation.md)
- [FAQ for settings](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage.md)
- [Why don't the discounts set in the product appear online?](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage/pourquoi-les-reductions-parametrees-dans-le-produit-napparaissent-pas-en-ligne.md)
- [Solving the Problem of Products Not Displayed in the AI ​​Schedule on Yoplanning.pro](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage/resolution-du-probleme-des-produits-non-affiches-dans-le-planning-potentiel-sur-yoplanning.pro.md)
- [Assign monitors according to their skills](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage/affecter-les-moniteurs-selon-leurs-competences.md)
- [Understanding information visibility in the booking module](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage/comprendre-la-visibilite-des-informations-dans-le-module-de-reservation.md)
- [FAQ: Integrating a staff member's mobile number into reminder emails](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage/faq-integration-du-numero-de-mobile-dun-staff-dans-les-e-mails-de-rappel.md)
- [Why can't I change the font in email templates?](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage/pourquoi-je-ne-peux-pas-changer-de-police-de-caractere-dans-les-template-demail.md)
- [FAQ: Online Sales After Service Start](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage/faq-vente-en-ligne-apres-le-debut-de-la-prestation.md)
- [Importing a client file into Yoplanning](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage/importer-un-fichier-client-dans-yoplanning.md)
- [Pay in 3 installments with no fees with Klarna via Stripe](https://docs.yoplanning.support/en/faq/faq-pour-le-parametrage/paiement-en-3-fois-sans-frais-avec-klarna-via-stripe.md)
- [Staff FAQ](https://docs.yoplanning.support/en/faq/faq-des-staffs.md)
- [How to find my fee sheets on Yoplanning.pro](https://docs.yoplanning.support/en/faq/faq-des-staffs/comment-retrouver-mes-fiches-dhonoraires-sur-yoplanning.pro.md)
- [How to enter your IBAN](https://docs.yoplanning.support/en/faq/faq-des-staffs/comment-renseigner-son-iban.md)
- [Guide to Modifying Email in Yoplanning](https://docs.yoplanning.support/en/faq/faq-des-staffs/guide-de-modification-de-lemail-dans-yoplanning.md)
- [Enable Email Notifications for Upcoming Sessions](https://docs.yoplanning.support/en/faq/faq-des-staffs/activer-les-notifications-par-e-mail-pour-les-sessions-a-venir.md)
- [Working in Several Different Structures with Yoplanning](https://docs.yoplanning.support/en/faq/faq-des-staffs/travailler-dans-plusieurs-structures-differentes-avec-yoplanning.md)
- [How to print the session sheet on Yoplanning.pro](https://docs.yoplanning.support/en/faq/faq-des-staffs/comment-imprimer-la-fiche-de-session-sur-yoplanning.pro.md)
- [I can no longer see the filter button in the top right corner of my Yoplanning interface](https://docs.yoplanning.support/en/faq/faq-des-staffs/je-ne-vois-plus-le-bouton-de-filtre-en-haut-a-droite-dans-mon-interface-yoplanning.md)
- [Manage my availability and unavailability in Yoplanning](https://docs.yoplanning.support/en/faq/faq-des-staffs/gerer-mes-disponibilites-et-mes-indisponibilites-dans-yoplanning.md)
- [Sync my Google Calendar account with Yoplanning](https://docs.yoplanning.support/en/faq/faq-des-staffs/synchroniser-mon-compte-google-agenda-avec-yoplanning.md)
- [Moving a student from one course to another (harmonization)](https://docs.yoplanning.support/en/faq/faq-des-staffs/deplacer-un-eleve-dun-cours-a-un-autre-harmonisation.md)
- [How to modify the times displayed on the schedule?](https://docs.yoplanning.support/en/faq/faq-des-staffs/comment-modifier-les-horaires-affiches-sur-le-planning.md)
- [Modification of contact details in the header of the fee sheet](https://docs.yoplanning.support/en/faq/faq-des-staffs/modification-des-coordonnees-en-entete-de-fiche-dhonoraires.md)
- [Change your password on Yoplanning.pro](https://docs.yoplanning.support/en/faq/faq-des-staffs/modifier-le-mot-de-passe-sur-yoplanning.pro.md)
- [FAQ: How does the "Book \[first name\]" button work?](https://docs.yoplanning.support/en/faq/faq-des-staffs/faq-comment-fonctionne-le-bouton-reservez-prenom.md)
- [Rebooking](https://docs.yoplanning.support/en/faq/faq-des-staffs/reserver-a-nouveau-rebooking.md)
- [Change the schedule display (List View or Schedule View)](https://docs.yoplanning.support/en/faq/faq-des-staffs/changer-laffichage-du-planning-vue-liste-ou-vue-planning.md)
- [View your Dashboard (Personal Statistics)](https://docs.yoplanning.support/en/faq/faq-des-staffs/consulter-son-dashboard-statistiques-personnelles.md)
- [FAQ – Visibility of the schedule between instructors](https://docs.yoplanning.support/en/faq/faq-des-staffs/faq-visibilite-du-planning-entre-moniteurs.md)
- [FAQ: Why is my session circled in red?](https://docs.yoplanning.support/en/faq/faq-des-staffs/faq-pourquoi-ma-session-est-entouree-en-rouge.md)


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